ABOUT OUR STORE
Welcome to the Italian Art Shoppe!
We would like to
thank all of our customers who have supported us throughout the
years. It has been a pleasure to serve you since 1990.
Our mission will always be to bring you the highest quality and
most exciting gift items from Italy. Finding these products is
an ongoing job. We devote ourselves to maintaining this
tradition as we update our website every month with new
products for our existing lines and also by adding completely
new product categories.
We are very excited about our new additions. Just recently we
have added many new items to our existing Match Pewter and Roma
frames. We have also added completely new
selections of Berti Italian hand made knives and Nesti Dante
Currently we are working on a new design for our website that
will provide you with more useful information and will allow
you to move more easily between products and to choose related
We do offer free gift wrapping and gift cards. Simply tell us
what you would like in the "comments' section as you
check out, and we will do our very best to accommodate you.
Please note that if you need to talk to us we are available
weekdays from 9:00 am to 3:00 pm (Fall Hours) eastern time. You can talk to
us and not to a machine.
Thanks again for your support. We look forward to serving you
in the future.
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At the Italian Art Shoppe our number one priority is our
customers. We always strive to offer the best customer
experience possible. Please feel free to contact us if you have
any questions or concerns. You may contact us through e-mail,
snail mail, phone or fax.
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HOW TO PLACE AN ORDER
The Italian Art Shoppe has gone to great lengths to ensure your
transaction and personal information is safe and secure. (Check
out our section on Safe and Secure shopping.) We accept Visa,
MasterCard and Discover.
Toll free: 1-800-643-6440
Your call will be assigned to a personal sales associate who
will handle your transaction from start to finish. Should you
have any questions after placing your order you can call back
or email your assigned personal associate. We are there to
service your needs and provide exceptional customer service.
For purchase orders, checks, certified checks, or money orders
call our Toll Free number: 1-800-643-6440 -or-
Checks, certified checks or money orders:
We will take all your information, give you our information
where to send payment and assign you an order number. Item will
not be shipped until payment is received and cleared.
When you shop and purchase from The Italian Art
Shoppe you have reviewed and accepted our conditions, shipping
and return policies as outlined on our website. Please read
Should you have any questions prior to placing your order call
our Toll Free number: 1-800-643-6440 -or-
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Free shipping for orders over $150 with FedEx Ground in 48
states. (excludes Alaska, Hawaii, oversize items.) For orders
under $150, the shipping charge is $8.95.
* We also offer free shipping on all Match Pewter and Arte Italica.
We do not accept international orders.
USA ORDERS ONLY!
Please note we ship from our various manufacturers distribution
centers therefore if you placed an order for more than one item
it may arrive at separate times. Shipping companies charge by
weight and dimensions of each package. Should you order a
quantity of more than one item the package will not be
Delivery Acceptance and Signature
Usually a signature is not required for most items. Couriers
follow their discretion and base their decision as to the
procedure usually followed in your area. We cannot guarantee
whether the carrier will leave your package at your location if
no one is available to accept. Should the courier not leave
your package on your doorstep usually they leave a note
explaining your options for re-delivery. The courier will make
three attempts and at which that point the package would be
returned to the manufacturer. If this occurs you will be
responsible for the shipping charges there and back and the
manufacturers restocking fee. Should you request a delivery by
signature only we would have to contact our manufacturer as
there may be an additional charge for this service.
Occasionally there may be a delay in your shipment should your
shipment go missing in transit. We would request a trace be put
on the package; this may delay your order by 7 days. Some
manufacturers will not ship out a new item until the trace is
completed. Unforeseen weather may cause delivery delays.
Do Not Ship To
We do not ship to P.O. Boxes, APO or FPO. A street address is
required for delivery. We do not ship to U.S. Protectorates
(including Puerto Rico). Some of our manufacturers may ship to
Alaska and Hawaii for an additional fee. Some of our
manufacturers may ship to Canada. Please call for details. We
do not ship overseas. If you placed an order to one of the
above locations we will contact you. We will issue you a refund
and cancel your order. Warranty issues and manufacturer
restrictions prevent us from shipping certain products to these
Products listed on The Italian Art Shoppe include the shipping
cost to Mainland U.S.A. The price you see is the price you pay.
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We respect your privacy!
We will not under any circumstances share or release any
information about you, our customer to anyone. Privacy is of
great importance to us.
All email addresses and other information is used to process
and confirm your order. We do not make our email lists
available to other companies. Your email address is used to
confirm your order and email you a tracking number once the
order ships. Should any problems arise during your order
process we would also contact you.
- Your credit card number and personal information are
transmitted in an encrypted form (see "Safe & Secure
Shopping" section below).
- We collect general information for internal use as you
browse our site to help us diagnose problems with our server
and administer our website. For internal marketing purposes
other information we may collect which includes but is not
limited to; items browsed and pages visited, IP addresses and
cookie information. Cookies are not used to store sensitive
information like name, address or credit card numbers.
- No unauthorized parties will be allowed access your
personal information and we will not sell or otherwise
knowingly make your information available to anyone outside our
organization, unless required to do so by law.
will be updated on our website.
- To improve our services we may from time to time request
some of our customers to complete a voluntary survey. Survey
answers are confidential, so that we may assist in offering you
an array of products and promotions to suit your needs. To keep
you informed about our latest offers, we may notify you of
current promotions, specials and new additions to our website
if you elect to be on our mailing list.
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SAFE & SECURE SHOPPING
Is my personal information safe during transmission?
The Italian Art Shoppe is a highly secure website using the
latest SSL technology to encrypt and protect your data when
interfacing with our application. This, coupled with our fully
protected and secure application servers, ensures that your
data is safer than even on your own computer.
What is SSL?
Secure Sockets Layer (SSL) is the strongest encryption standard
for the Internet. It safeguards the transmission of
confidential data by encrypting the information you send to our
server. Any information that you provide when you register is
securely encrypted and cannot be intercepted on its passage
through the Internet.
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- Each item must be unused and in original wrapping when
returned to The Italian Art Shoppe
- We will issue a STORE CREDIT ONLY, minus the Shipping and
- All returns are subject to a 20% re-stocking fee.
- There are NO RETURNS on CLOSE-OUT Items. e.g. Martin Aborn
- All Match Pewter and Berti Knives items can be returned
within 30 days from date of purchase for credit as long as they
are in original new condition in original packaging.
- TIME LIMIT: 30 days from the date of receipt of
- All stock returns must be authorized by the Italian Art
Store BEFORE sending materials.
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OUT OF STOCK
From time to time when we place and order with our manufacturer
we may be notified they have run out of stock or the item has
been discontinued. Most of our manufacturers keep an up to date
inventory list but unfortunately at times there are unforeseen
circumstances. We would notify you by email or phone call as
quickly as possible to advise your options. For items
temporarily out of stock your order can be put in queue to
assure you will receive the item when their shipment arrives,
or we can assist you in finding a similar product. If an item
is discontinued a refund will be issued.
BACK ORDER POLICY
We do not back order items if they total under $25.00
If you have any questions regarding any of our policies contact
us at 1-800-643-6440.
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"Processing time:" + "Shipping
time" = Total time to receive your order.*
Processing time - Is based from the time you place your order
until the time it ships.
Your order may take 2 - 5 business days (do not count
weekends), to process. Once we receive your order we then
forward it to our manufacturer.
Products are shipped from various manufacturers distribution
centers. Shipping times may vary.
For example: If the item is shipping from the manufacturers
distribution center on the west coast and your destination
address in on the west coast the delivery time will be
shortened. Shipping times may take between 3 - 10 business
*Total time to receive order may take between 5 - 15 business
*Our dates are estimates and are based on several factors.
Various manufacturers may have specific turnaround times and
may vary from 2 - 4 weeks. Please check information on specific
product or call for details.
The item(s) on your order may arrive at separate times if they
are shipping from different manufacturers.
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