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Italian Art Shoppe


ABOUT OUR STORE

Welcome to the Italian Art Shoppe!

We would like to thank all of our customers who have supported us throughout the years. It has been a pleasure to serve you since 1990.

Our mission will always be to bring you the highest quality and most exciting gift items from Italy. Finding these products is an ongoing job. We devote ourselves to maintaining this tradition as we update our website every month with new products for our existing lines and also by adding completely new product categories.

We are very excited about our new additions. Just recently we have added many new items to our existing Match Pewter and Roma frames. We have also added completely new selections of Berti Italian hand made knives and Nesti Dante Italian Soaps.

Currently we are working on a new design for our website that will provide you with more useful information and will allow you to move more easily between products and to choose related products.

We do offer free gift wrapping and gift cards. Simply tell us what you would like in the "comments' section as you check out, and we will do our very best to accommodate you.

Please note that if you need to talk to us we are available weekdays from 9:00 am to 3:00 pm (Fall Hours) eastern time. You can talk to us and not to a machine.

Thanks again for your support. We look forward to serving you in the future.

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CONTACT US

At the Italian Art Shoppe our number one priority is our customers. We always strive to offer the best customer experience possible. Please feel free to contact us if you have any questions or concerns. You may contact us through e-mail, snail mail, phone or fax.

Website:
Email:

Toll Free:
Local NJ:
Fax:

Mailing Address:
http://italianartshoppe.com
customerservice@italianartstore.com

1-800-643-6440, Monday - Friday 9am - 3pm (EST)
973-644-2717, Monday - Friday 9am - 3pm
973-644-5074

The Italian Art Store
9 Tulip Street
Summit, NJ 07901

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HOW TO PLACE AN ORDER


Online:
http://italianartshoppe.com

Secure checkout:
The Italian Art Shoppe has gone to great lengths to ensure your transaction and personal information is safe and secure. (Check out our section on Safe and Secure shopping.) We accept Visa, MasterCard and Discover.

Phone:
Toll free: 1-800-643-6440
Your call will be assigned to a personal sales associate who will handle your transaction from start to finish. Should you have any questions after placing your order you can call back or email your assigned personal associate. We are there to service your needs and provide exceptional customer service.

Mail:
For purchase orders, checks, certified checks, or money orders call our Toll Free number: 1-800-643-6440 -or- Email: customerservice@italianartshoppe.com

Checks, certified checks or money orders:
We will take all your information, give you our information where to send payment and assign you an order number. Item will not be shipped until payment is received and cleared.

When you shop and purchase from The Italian Art Shoppe you have reviewed and accepted our conditions, shipping and return policies as outlined on our website. Please read them carefully.

Should you have any questions prior to placing your order call our Toll Free number: 1-800-643-6440 -or- Email: customerservice@italianartshoppe.com

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SHIPPING INFORMATION

Free shipping for orders over $150 with FedEx Ground in 48 states. (excludes Alaska, Hawaii, oversize items.) For orders under $150, the shipping charge is $8.95.

* We also offer free shipping on all Match Pewter and Arte Italica.

We do not accept international orders.

USA ORDERS ONLY!

Please note we ship from our various manufacturers distribution centers therefore if you placed an order for more than one item it may arrive at separate times. Shipping companies charge by weight and dimensions of each package. Should you order a quantity of more than one item the package will not be consolidated.

Delivery Acceptance and Signature
Usually a signature is not required for most items. Couriers follow their discretion and base their decision as to the procedure usually followed in your area. We cannot guarantee whether the carrier will leave your package at your location if no one is available to accept. Should the courier not leave your package on your doorstep usually they leave a note explaining your options for re-delivery. The courier will make three attempts and at which that point the package would be returned to the manufacturer. If this occurs you will be responsible for the shipping charges there and back and the manufacturers restocking fee. Should you request a delivery by signature only we would have to contact our manufacturer as there may be an additional charge for this service.

Delays
Occasionally there may be a delay in your shipment should your shipment go missing in transit. We would request a trace be put on the package; this may delay your order by 7 days. Some manufacturers will not ship out a new item until the trace is completed. Unforeseen weather may cause delivery delays.

Do Not Ship To
We do not ship to P.O. Boxes, APO or FPO. A street address is required for delivery. We do not ship to U.S. Protectorates (including Puerto Rico). Some of our manufacturers may ship to Alaska and Hawaii for an additional fee. Some of our manufacturers may ship to Canada. Please call for details. We do not ship overseas. If you placed an order to one of the above locations we will contact you. We will issue you a refund and cancel your order. Warranty issues and manufacturer restrictions prevent us from shipping certain products to these locations.

Shipping Rates:
Products listed on The Italian Art Shoppe include the shipping cost to Mainland U.S.A. The price you see is the price you pay.

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PRIVACY POLICY

We respect your privacy!
We will not under any circumstances share or release any information about you, our customer to anyone. Privacy is of great importance to us.

Emails:
All email addresses and other information is used to process and confirm your order. We do not make our email lists available to other companies. Your email address is used to confirm your order and email you a tracking number once the order ships. Should any problems arise during your order process we would also contact you.

  • Your credit card number and personal information are transmitted in an encrypted form (see "Safe & Secure Shopping" section below).
  • We collect general information for internal use as you browse our site to help us diagnose problems with our server and administer our website. For internal marketing purposes other information we may collect which includes but is not limited to; items browsed and pages visited, IP addresses and cookie information. Cookies are not used to store sensitive information like name, address or credit card numbers.
  • No unauthorized parties will be allowed access your personal information and we will not sell or otherwise knowingly make your information available to anyone outside our organization, unless required to do so by law.
  • Any changes to our Privacy Policy, in whole or in part, will be updated on our website.
  • To improve our services we may from time to time request some of our customers to complete a voluntary survey. Survey answers are confidential, so that we may assist in offering you an array of products and promotions to suit your needs. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our website if you elect to be on our mailing list.

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SAFE & SECURE SHOPPING

Is my personal information safe during transmission? YES!
The Italian Art Shoppe is a highly secure website using the latest SSL technology to encrypt and protect your data when interfacing with our application. This, coupled with our fully protected and secure application servers, ensures that your data is safer than even on your own computer.

What is SSL?
Secure Sockets Layer (SSL) is the strongest encryption standard for the Internet. It safeguards the transmission of confidential data by encrypting the information you send to our server. Any information that you provide when you register is securely encrypted and cannot be intercepted on its passage through the Internet.

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PRODUCT RETURNS
  • Each item must be unused and in original wrapping when returned to The Italian Art Shoppe
  • We will issue a STORE CREDIT ONLY, minus the Shipping and Handling charges.
  • All returns are subject to a 20% re-stocking fee.
  • There are NO RETURNS on CLOSE-OUT Items. e.g. Martin Aborn Frames
  • All Match Pewter and Berti Knives items can be returned within 30 days from date of purchase for credit as long as they are in original new condition in original packaging.
  • TIME LIMIT: 30 days from the date of receipt of merchandise.
  • All stock returns must be authorized by the Italian Art Store BEFORE sending materials.

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OUT OF STOCK

From time to time when we place and order with our manufacturer we may be notified they have run out of stock or the item has been discontinued. Most of our manufacturers keep an up to date inventory list but unfortunately at times there are unforeseen circumstances. We would notify you by email or phone call as quickly as possible to advise your options. For items temporarily out of stock your order can be put in queue to assure you will receive the item when their shipment arrives, or we can assist you in finding a similar product. If an item is discontinued a refund will be issued.

BACK ORDER POLICY

We do not back order items if they total under $25.00

FURTHER INFORMATION?

If you have any questions regarding any of our policies contact us at 1-800-643-6440.

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DELIVERY TIMES

"Processing time:" + "Shipping time" = Total time to receive your order.*

Most items:
Processing time - Is based from the time you place your order until the time it ships.
Your order may take 2 - 5 business days (do not count weekends), to process. Once we receive your order we then forward it to our manufacturer.

Shipping time:
Products are shipped from various manufacturers distribution centers. Shipping times may vary.
For example: If the item is shipping from the manufacturers distribution center on the west coast and your destination address in on the west coast the delivery time will be shortened. Shipping times may take between 3 - 10 business days.
*Total time to receive order may take between 5 - 15 business days.

*Our dates are estimates and are based on several factors. Various manufacturers may have specific turnaround times and may vary from 2 - 4 weeks. Please check information on specific product or call for details.

The item(s) on your order may arrive at separate times if they are shipping from different manufacturers.

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